Warranty
A warranty is an expressed or implied promise that
PRODUCTs sold will perform as represented by the seller’s words, actions or writings. Many consumer goods come with a written “limited warranty” of performance for a certain period of time (“three months parts and labor”), indicating the seller will repair or replace the goods without charge within that period. Products sold with limited warranties must clearly be labeled as such. Some goods come with “lifetime warranties,” essentially unlimited in time. The
UNIFORM COMMERCIAL CODE creates two well-known “implied warranties” that are legally binding unless the seller expressly disclaims them in writing. The first is the implied warranty of the fitness or suitability of the good for a buyer’s special purposes, which are known to the seller. The second implied-at-law warranty is that the good is “merchantable”—i.e., fit for the ordinary purposes for which it is used. Other warranties may concern rental residences, including the implied warranty of “habitability,” that the property is fit to live in and will remain so during the life of the lease. To consumers, a warranty is a confirmation of the quality or performance of a product or service. Warranties help overcome consumer resistance in the buying process. In the United States, marketers often promote warranties as a selling feature. In 1975 Congress passed the Magnuson- Moss Warranty-Federal Trade Commission Improvement Act to help consumers better understand warranties and get warranties acted on by manufacturers and dealers. Under the act, a manufacturer must meet certain warranty standards, including repair “within a reasonable time and without charge” and replacement of merchandise or full refund if the product does not work “after a reasonable number of attempts” at repair.