Deming (1900–93) was a mathematical physicist, a teacher, and a management consultant. He had a significant impact on business managers, first in Japan and then in the United States. He was an advocate of QUALITY CONTROL methods and industrial PRODUCTION. DEMING’S 14 POINTS, referred to as “A System of Profound Knowledge,” are a basis for transformation for industry. They can apply to small and large organizations, to the service industry as well as to the manufacturing. Deming brought together ideas from many sources and emphasized the importance of human factors in achieving excellence and the importance of continuous improvement. Deming also wrote Out of the Crisis (1986).